Communications Manager

Person specification

Key experience and qualifications required for this role

• Excellent communication skills, both verbal and written
• Ability to demonstrate and apply creativity, imagination and initiative
• High quality standards and a keen eye for detail
• Working well within teams, including teams made up of a mix of key stakeholders, internal and external staff
• You will thrive in an environment which involves working to challenging deadlines
• A keen interest in staying ahead of the curve in terms of communications and PR approaches and techniques, keeping up to date with the latest social media sites, trends & technologies
• Confident and friendly and able to communicate with employees and customers at all levels
• Strong organisational skills and the ability to prioritise and multitask
• Experience with successful supervision and management of others (e.g. direct reports, project teams, external suppliers) to get first class results whilst enabling development of skills and capabilities
• Experience with evaluation of projects and initiatives, to determine whether goals and objectives have been achieved, incorporate learning and experience from delivery into future work as part of continuous improvement
• Flexible person ready to adapt to changing conditions, circumstances and business needs, and turn your hand to a wide range of tasks
• Experienced with WordPress, hootsuite, Search Engine Optimisation & google analytics
• Desirable: video editing and production skills (kinemaster, Adobe premiere etc)

Providing Direction
• Ability to set clear direction for others – whether direct reports, project teams or external suppliers – to ensure goals, objectives, standards and key requirements are clear
• A good communicator with strong interpersonal skills, including the ability to listen, persuade, negotiate and influence
• Provide effective support and advice if required to internal and external stakeholders

Working with People
• Ability to influence and motivate a diverse range of internal and external stakeholders in complex stakeholder landscape
• Develop productive and collaborative working relationships with colleagues and stakeholders (internal and external)
• Takes responsibility for effective management of project resources

Achieving Results
• Goal focused, positive and resilient with the determination to support Be First in developing its organisational potential and outcomes for its customers and communities
• Ensure best use of available resources, and proactively seek out ways to deliver better value for money and enhanced efficiency
• Ability to evaluate and assess the effectiveness of work produced and delivered, and incorporate learning from experience into continuous improvement

Facilitating Change and Development
• Ability to manage and develop self and others
• Facilitate and enable growth of professional networks, to help facilitate personal and team development
• Take accountability for achievement of specific goals in relation to personal and wider team and company development

Core Skills Required
Interpersonal – Promotes effective teamworking; demonstrates leadership, collaboration and ability to motivate self and others
Good judgement– Demonstrates high level of skill in relation to communication, engagement and promotional activity; possesses strong analytical skills and ability to apply these to delivery management and continuous improvement
Excellence in Reporting – Ability to design, manage and oversee production of reports to high standards of excellence, for a diverse range of audiences
Initiative – Problem solving and self-starting